Michele Hatch

I’m Michele Hatch, Administrative Assistant and Customer Support Specialist at KNI. As the administrative assistant I provide support to our dietitians by handling various office tasks. These responsibilities typically include managing schedules, organizing meetings, answering phone calls, responding to emails, preparing documents, maintaining records, and coordinating office operations and maintaining the Library.

As Customer Support Specialist, I am the one that you interact with on our helpdesk, chat, email, and over the phone addressing inquiries which involves troubleshooting problems, processing orders, handling complaints, and offering solutions to ensure a positive customer experience.

I have been in this role since March 2022 helping customers and dietitians. I really enjoy helping others, working through problems, and keeping things organized and running smoothly.